Privacy Policy

FirstChoice Home Healthcare’s SMS Messaging Privacy Policy

Effective Date: 4/22/2025

At FirstChoice Home Healthcare, we value your privacy and are committed to protecting your personal information. This SMS Messaging Privacy Policy explains how we collect, use, and safeguard your information when you opt in to receive SMS communications from us.

Disclaimer

“By providing my phone number to FirstChoice Home Healthcare LLC, I agree and acknowledge that FirstChoice Home Healthcare LLC may send text messages to my wireless phone number for any purpose. Message and data rates may apply. Message frequency will vary, and you will be able to Opt-out by replying “STOP”. For more information on how your data will be handled please visit www.rxprn.com

Privacy Policy

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How We Use Your Information

FirstChoice Home Healthcare uses your information to:

  • Send reminders about appointments, services, or upcoming visits.
  • Notify you of important updates or changes to your care plan.
  • Share general health and wellness tips or resources.
  • Respond to inquiries or provide support regarding our services.
  • Fulfill regulatory or legal obligations, including healthcare compliance requirements.

Consent to SMS Messaging

By opting in to SMS messaging from FirstChoice Home Healthcare

  • You consent to receive text messages at the mobile number you provide.
  • You understand that message and data rates may apply as determined by your mobile carrier.
  • You acknowledge that SMS messaging is not a condition for receiving our services.

You may opt out of SMS messaging at any time by replying STOP to any message we send.

Data Security

FirstChoice Home Healthcare employs reasonable technical and administrative measures to secure the personal information transmitted via SMS. However, SMS is not a fully secure communication channel, and we recommend avoiding sharing sensitive health information via text. For secure communication, please contact us directly at 216-521-2222 or firstchoiceohio.com

Sharing Your Information

We do not sell, rent, or lease your personal information to third parties.

We may share your information with:

  • Authorized employees or contractors to deliver SMS communications as part of our services.
  • Trusted third-party SMS service providers solely for managing SMS communications.
  • Law enforcement or regulatory authorities when required by law or to comply with legal processes.

All third-party providers are required to protect your information and comply with applicable privacy laws.

Opt-Out Process

You may opt out of SMS messaging at any time by replying STOP to any SMS message you receive. Once you opt out:

Data Retention

We retain SMS communication data only as long as necessary for the purposes described in this policy or as required by law. After this period, your information will be securely deleted or anonymized.